These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Silo ("Silo," "we," "us," or "our") governing your access to and use of the Silo mobile application, website, and all related services (collectively, the "Service").
By downloading, installing, creating an account, or otherwise using Silo, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines or policies we may post. If you do not agree, you must immediately discontinue use of the Service and uninstall the application.
These Terms apply to all users, including visitors, registered users, and paying subscribers. Use of the Service through the Apple App Store or Google Play is also subject to the applicable platform's terms of service.
Silo is a private voice room and audio communication application that enables users to create and join intimate, invite-only audio spaces for real-time voice conversations. The Service is designed for personal connection, ambient communication, and distraction-free social interaction.
Silo may offer both free and subscription-based premium features. Feature availability may vary by platform, region, and subscription status. We reserve the right to modify, expand, or discontinue features at any time with reasonable notice.
You must be at least 13 years old to use Silo. If you are between 13 and 18 years of age, you may only use the Service with the consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf.
By using the Service, you represent and warrant that:
We reserve the right to verify eligibility and to terminate accounts that do not meet these requirements.
To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.
You are responsible for maintaining the confidentiality of your account credentials. You agree to:
We are not liable for any loss or damage arising from unauthorized use of your account if you have failed to take reasonable steps to protect your credentials.
Each person may maintain only one active Silo account. Creating multiple accounts to circumvent bans or restrictions is prohibited and may result in permanent removal from the platform.
You may not impersonate any other person, use a false name, or create a misleading profile that could confuse others. Display names that are obscene, harassing, or in violation of third-party trademarks are prohibited.
Registered users may create private voice rooms. As a room creator, you are responsible for the activity within your room, including the conduct of participants you invite. You must not use rooms to facilitate content or conduct that violates these Terms.
Private voice rooms are accessible only to users who have been explicitly invited by the room creator or an authorized moderator. You may not attempt to access private rooms without authorization, reverse-engineer room access controls, or share private room links outside of their intended participants.
Voice communication in Silo rooms is real-time. You acknowledge that live conversations are not moderated by Silo staff in real time and that you interact with other users at your own discretion. You are responsible for your own words and conduct in any room you join or create.
Silo reserves the right to terminate any voice room that is reported to be, or determined by our systems or staff to be, in violation of these Terms. Room creators may also be penalized for violations occurring in their rooms, even if they were not the primary actor.
Silo may allow you to create, upload, or share content including profile information, room names, descriptions, and other textual or visual material ("User Content"). You retain ownership of User Content you create.
By submitting User Content, you grant Silo a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify (solely for formatting or technical purposes), display, and transmit that content as necessary to operate, promote, and improve the Service. This license ends when you delete the content or your account, except where content has been shared with others and they have not deleted it.
You represent and warrant that:
You may not post or transmit User Content that:
Silo is built for meaningful, private connection. All users are expected to interact with others with respect and good faith. The following behaviors are strictly prohibited and may result in immediate account suspension or termination:
We provide in-app tools to report content or behavior that violates these Terms. We encourage users to report violations promptly. Reports are reviewed by our moderation team and are treated confidentially.
Upon investigation of a report or detection of a violation, Silo may take any of the following actions at its sole discretion:
If you believe a moderation action was taken in error, you may appeal by contacting sidra.support.info@gmail.com with the subject "Moderation Appeal." We will review appeals within a reasonable timeframe, though we are not required to reverse any decision.
Silo may offer optional subscription plans that unlock premium features. The specific features, pricing, and billing periods for each plan are described within the app at the time of purchase.
Subscriptions are processed through the platform through which you access Silo:
Silo uses RevenueCat to manage subscription entitlements across platforms. RevenueCat processes subscription events and purchase validation on our behalf.
Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. Your payment method on file with Apple or Google will be charged upon renewal. The renewal price will be the current subscription price at the time of renewal, which we will communicate if it changes.
Where offered, free trial periods allow access to premium features for a limited time without charge. At the end of the trial period, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends.
You may cancel your subscription at any time by managing your subscriptions through your Apple ID (App Store settings) or Google account (Google Play settings). Cancellation takes effect at the end of the current billing period. You will continue to have access to premium features until the period ends.
All subscription purchases are processed and managed by Apple or Google. Refund requests must be submitted to the relevant platform:
Silo does not process payment refunds directly but will support legitimate refund inquiries where permitted by platform policies.
We reserve the right to change subscription pricing. We will provide advance notice of price changes within the app and, where required by platform policy, will seek your consent before applying a price increase at renewal.
Important: Deleting the Silo app or your account does not automatically cancel your subscription. You must cancel through Apple or Google to stop future charges.
The Service, including the application, design, text, graphics, interface, audio, software, and all related intellectual property, is owned by or licensed to Silo and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, reverse-engineer, or create derivative works from any part of the Service without our express written permission.
The Silo name, logo, and associated marks are trademarks of Silo. You may not use these marks without prior written consent.
If you provide feedback, suggestions, or ideas about the Service, you grant Silo an irrevocable, perpetual, royalty-free license to use that feedback for any purpose, including incorporation into the Service, without obligation to you.
Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, and share information about you when you use the Service. By using Silo, you agree to our collection and use of your data as described in the Privacy Policy.
The Service may integrate with or contain links to third-party services, including payment platforms, analytics providers, and social authentication providers. Silo is not responsible for the content, privacy practices, or terms of any third-party service. Your use of any third-party service is governed by that service's own terms and privacy policy.
Third-party services currently integrated with Silo include Apple Sign-In, Google Sign-In, Apple App Store billing, Google Play billing, and RevenueCat subscription management.
You may delete your Silo account at any time by going to Settings → Account → Delete Account in the app, or by contacting us at sidra.support.info@gmail.com. Upon deletion, your account and associated data will be removed in accordance with our Privacy Policy.
Silo reserves the right to suspend or terminate your account, with or without notice, if you:
Upon account termination or deletion:
Termination of these Terms does not affect any rights or obligations that arose prior to termination, or any provisions that by their nature should survive (including Sections 8, 9, 13, 14, 15, 16, and 17).
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.
Silo does not warrant that:
You use the Service at your own risk. We are not responsible for the conduct of other users within the platform, including in voice rooms.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SILO AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
This includes, without limitation, damages for loss of profits, loss of data, loss of goodwill, business interruption, or any other commercial or intangible losses, even if Silo has been advised of the possibility of such damages.
IN NO EVENT SHALL SILO'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO SILO IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full.
You agree to defend, indemnify, and hold harmless Silo and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to:
We encourage you to contact us first if you have a concern. Most disputes can be resolved quickly and informally by reaching out to sidra.support.info@gmail.com.
Before filing any formal claim, you agree to try to resolve the dispute informally by notifying Silo of the dispute with a written description of your claim. We will try to resolve the dispute within 30 days of receiving your notice.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration rather than in court, except where prohibited by applicable law. By agreeing to arbitration, you waive your right to a jury trial and to participate in a class action.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive your right to participate in a class action lawsuit or class-wide arbitration.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Silo is incorporated, without regard to its conflict of law provisions.
If arbitration does not apply to your dispute or is found unenforceable, you consent to the exclusive jurisdiction of the courts located in Silo's principal place of business for the resolution of any disputes.
Nothing in these Terms limits your rights as a consumer under the laws of your home jurisdiction. If you are a consumer in a jurisdiction that provides additional protections (such as the European Union or United Kingdom), those protections apply to you.
We may revise these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will provide advance notice via in-app notification or email.
Your continued use of the Service after the effective date of revised Terms constitutes acceptance of the new Terms. If you do not agree with the revised Terms, you must stop using the Service and delete your account.
For questions about these Terms, moderation actions, account issues, or any other inquiries, please contact us:
Response times are typically within 2–5 business days for general inquiries and within 30 days for formal data rights requests.